Welcome to BKK Fishing Gear Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium saltwater fishing equipment, shipping policies, and more. If you don’t find what you’re looking for here, please don’t hesitate to contact our customer service team at [email protected].
About Our Products
What types of saltwater fishing equipment do you offer?
We specialize in premium saltwater fishing gear including:
- Saltwater rods and poles designed for coastal and offshore fishing
- High-performance saltwater reels built to withstand corrosive marine environments
- Specialized saltwater line and leader materials
- Essential saltwater terminal tackle
- Various saltwater fishing accessories
What makes your saltwater fishing equipment different?
Our gear is specifically designed for the demanding conditions of saltwater fishing:
- Corrosion-resistant materials to withstand saltwater exposure
- High-performance components for battling large saltwater species
- Equipment tested by experienced saltwater anglers
- Products selected from top manufacturers in the industry
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for your convenience and security.
How do I create an account?
You can create an account during checkout by selecting the option to save your information for future purchases. Account creation allows you to:
- Track your orders more easily
- Save your shipping information for faster checkout
- View your order history
Shipping & Delivery
Where do you ship?
We proudly serve saltwater anglers worldwide, with delivery available to most countries. Currently, we cannot ship to some Asian regions and remote areas due to logistical constraints. If you have questions about delivery to your specific location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods to get your gear to you:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (for orders over $50): Via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
Our team carefully prepares your saltwater fishing gear within 1-2 business days before dispatch. You’ll receive tracking information as soon as your order leaves our facility in Pinellas, Florida.
Will I need to pay customs or import fees?
Customers are responsible for any applicable import duties or taxes imposed by their country. These fees are not included in your order total and will be collected by your local customs office if applicable. We recommend checking with your local customs office for more information about potential fees.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your saltwater fishing gear. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a full refund or exchange (excluding shipping costs). Some specialized saltwater fishing equipment may have specific return requirements – please contact our customer service team with any questions about returns.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and details about the item you wish to return. We’ll provide you with return instructions and the appropriate return address.
Can I exchange an item for a different product?
Yes, we’re happy to process exchanges within the 15-day return window. Please contact our customer service team to arrange an exchange. You’ll be responsible for any price difference as well as additional shipping costs for the new item.
Product Support
How do I care for my saltwater fishing equipment?
Saltwater can be particularly harsh on fishing gear. We recommend:
- Rinsing all equipment with fresh water after each use
- Drying thoroughly before storage
- Periodically lubricating reels with appropriate marine-grade lubricants
- Storing rods in a dry place, preferably in protective cases
What if I have a problem with my gear?
We stand behind the quality of our saltwater fishing equipment. If you experience any issues with your gear, please contact our customer service team immediately at [email protected]. Include your order number, photos of the issue if applicable, and a detailed description of the problem. We’ll work with you to resolve the issue as quickly as possible.
Contact Information
BKK Fishing Gear Shop
2335 Maryland Avenue
Pinellas, FL 34624
United States
Customer Service Email: [email protected]
We’re committed to serving saltwater anglers worldwide with premium gear and reliable service. Your next trophy catch starts with equipment delivered by anglers, for anglers.