At BKK Fishing Gear Shop, we stand behind our premium saltwater fishing equipment with the same confidence we have in our reels against the toughest saltwater conditions. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in the original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following saltwater fishing products cannot be returned:

  • Saltwater Terminal Tackle (used or opened items including hooks, swivels, and rigs)
  • Saltwater Line & Leader (cut or spooled materials)
  • Any items showing signs of use or saltwater exposure

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for Approval – Our team will review your request and provide return authorization and instructions within 2 business days.
  3. Package Your Item – Securely pack the item in its original packaging with all accessories and documentation.
  4. Ship Your Return – Send the package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we’ll process your refund or exchange:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: Allow 5-10 business days for the refund to appear in your account after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Processing

For exchanges, we’ll ship your replacement item as soon as we process your return. Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS).

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BKK Fishing Gear Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/SKU if known]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

At BKK Fishing Gear Shop, we’re committed to your complete satisfaction with our saltwater fishing equipment. If you have any questions about our returns policy, don’t hesitate to contact our team of fellow anglers at [email protected].

Now get back to what matters—pursuing your next trophy catch with confidence, knowing we’ve got your back on shore.