At BKK Fishing Gear Shop, we understand that reliable shipping and hassle-free returns are as crucial to your fishing experience as durable equipment is to landing trophy catches. Our policies are designed with the saltwater angler in mind – straightforward, dependable, and focused on getting you back on the water with confidence.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) from our warehouse in Pinellas, US.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping (via DHL or FedEx):

  • Delivery within 10-15 business days after shipment
  • Flat rate of $12.95 for all orders
  • Recommended for time-sensitive orders

Free Shipping (via EMS):

  • Delivery within 15-25 business days after shipment
  • Available for orders of $50 or more
  • Economical option for non-urgent deliveries

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Payment Options

We accept all major payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

We stand behind our premium saltwater fishing equipment with the same confidence we have in our reels against the toughest saltwater conditions. If you’re not completely satisfied, we’re here to help with our straightforward returns process.

Eligibility for Returns

You may return most items within 15 days of receiving your order for a refund or exchange. To qualify:

  • Item must be unused and in the same condition as received
  • Item must be in the original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Saltwater Terminal Tackle (used or opened items including hooks, swivels, and rigs)
  • Saltwater Line & Leader (cut or spooled materials)
  • Any items showing signs of use or saltwater exposure

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and product details.
  2. Wait for Approval – Our team will review your request and provide return authorization within 2 business days.
  3. Package Your Item – Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return – Send to our returns center at the address provided. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once your return is received and inspected (typically within 5 business days):

  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: Allow 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Processing

For exchanges, we’ll ship your replacement as soon as we process your return:

  • Standard Shipping: 10-15 days via DHL/FedEx
  • Free Shipping: 15-25 days via EMS

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BKK Fishing Gear Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/SKU if known]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

At BKK Fishing Gear Shop, we’re committed to your complete satisfaction with our saltwater fishing equipment. If you have any questions about our shipping or returns policy, don’t hesitate to contact our team of fellow anglers at [email protected].

Now get back to what matters—pursuing your next trophy catch with confidence, knowing we’ve got your back on shore.

BKK Fishing Gear Shop
2335 Maryland Avenue, Pinellas, US 34624
[email protected]